1. Which NDT methods are supported?
2. Can technicians work offline?
3. Can we use our own report layout?
Template 2 is the default PDF layout and is available on every plan. Template 1 (classic tabular layout) needs the Standard plan or higher. Basic stays on Template 2 unless you upgrade.
Pro and Ultimate: you can enable Custom layout in the app to change the order of PDF sections (same built-in templates — not a brand-new PDF design).
A fully custom report format (bespoke PDF matching your existing paperwork) is not DIY: use Request custom layout in the app or contact sales — Nexus builds and commissions that for you.
4. Is there a free trial?
Yes. When you create your organisation, you get your own Nexus NDT workspace on our free plan — no payment details needed to get started.
You can complete 10 reports in total, one for each NDT method, so your team can try real workflows before you commit to a paid plan. Everything stays in your account: your company name, your jobs, your reports.
When you’re ready for more volume or paid features, pick a plan anytime from Billing in the app. If you start a trial on a paid plan later, you’ll add your card on our secure checkout page — only when you choose to upgrade.
5. How does billing work?
Plans are per organisation. Unlimited users on every plan. Each paid plan includes a monthly report allowance; extra reports use simple overage rates. Upgrade anytime as your methods and volume grow.
6. Can we manage multiple locations or companies?
Your subscription is one organisation with its own workspace — manage your clients, jobs, and sites inside it. A separate legal entity with its own billing needs another subscription; contact sales. You don’t manage platform tenants or billing tiers yourself — Nexus handles that.