How do I start a free trial?
How do I sign in to the app?
Which plan is right for my lab?
See the Pricing page or the plan comparison table. Basic covers MT, PT, and UT. Standard adds RT, VT, HT, and WT. Pro adds PA, TOFD, ET, mobile app, and statistics. Ultimate adds offline sync, equipment, procedures, and full lab operations.
Which NDT methods are supported?
UT, MT, PT, RT, VT, HT, WT, PA, TOFD, and ET. Method availability depends on your subscription plan.
Can we use our own report layout?
Template 2 is the default PDF layout and is available on every plan. Template 1 (classic tabular layout) needs the Standard plan or higher. Basic stays on Template 2 unless you upgrade.
Pro and Ultimate: you can enable Custom layout in the app to change the order of PDF sections (same built-in templates — not a brand-new PDF design).
A fully custom report format (bespoke PDF matching your existing paperwork) is not DIY: use Request custom layout in the app or contact sales — Nexus builds and commissions that for you.
Can technicians work offline?
Yes, on the Ultimate plan. Install the mobile PWA, work without internet as an inspector, and sync jobs and reports when you’re back online.
Is there a mobile app?
How does billing work?
Plans are per organisation. Unlimited users on every plan. Each paid plan includes a monthly report allowance; extra reports use simple overage rates. Upgrade anytime as your methods and volume grow.
Can we manage multiple companies or locations?
Your subscription is one organisation with its own workspace — manage your clients, jobs, and sites inside it. A separate legal entity with its own billing needs another subscription; contact sales. You don’t manage platform tenants or billing tiers yourself — Nexus handles that.